are no exceptions to this rule. Smoking is not permitted in any part
of the building, including the condos, lobby, hallways, parking
garage or on the lanais. Please do not reserve a condo if you can't
respect this. Some of our guests are allergic to smoke and we need do
do everything in our control to respect their comfort level. A $350
cleaning fee will be added to your bill if smoke is detected in the
condo during your stay or upon your departure.
policy includes electronic cigarettes/vaping pens as well.
are not allowed in the condos or in the common areas of the building
at any time.
reservations and deposits made directly through WaikikiView.com
reservations are subject to an advance deposit of $100 to be made at
the time of booking a condo directly with waikikiview.com
or stayinwaikiki.com. This deposit is non-refundable in case of
cancellations after a reservation has been made. This deposit is
deducted from your room bill with the balance of your reservation due
7 days prior to your visit. Stays greater than 30 days will require
a $250 non refundable deposit. This deposit is also deducted from
your final room bill and due 7 days prior to your arrival.
your booking/payment was made using one of the full-service vacation
rental systems ( Expedia and their partners, Booking.com and their
partners, airbnb, flipkey, homeaway etc ) their payment policies will
card information on file is required as a security deposit for all
rentals, regardless of final payment method. Tenants are responsible
for all damages and for missing items including towels and linens.
Damage and breakage caused by a tenant should be reported
immediately. Renters assume liability for any damage to condos or
cancellations must be in writing (email OK). Advance deposits for
rentals is $100 for a less than 30 day rental, and $250 for any stays
longer than 30 days and are forfeited upon cancellation outside of 30
days of arrival. Cancellation
30 days of scheduled arrival date, will incur a minimum of 2 nights
penalty and up to an entire stay is due,
$100/$250 reservations deposit will be forfeited. This is up to the
discretion of waikikiview.com/stayinwaikiki.com.
Depending on the season, length of notice within the 30 days, can
result in the entire rents due for the reservation. If your
booking/payment was made using one of the full-service vacation
rental systems ( Expedia and their partners, Booking.com and their
partners, airbnb, flipkey, homeaway etc ) their cancellation policies
will be applied.
to your Reservations
you require a change to your reservation please let us know as soon
as possible. Changes to your existing reservation will be subject to
a $25 charge if the change is made within 30 days of your check-in
date. Acceptance of a change is at Waikiki Ocean View Condos
discretion and will be stated in writing. A three-night minimum
exists for all stays if you decrease the length of time of your
existing reservation. Additionally, a change in the length of your
stay will alter the rate shown on your Invoice as posted on the Rate
are a small company and cancellations and no-shows affect us greatly!
We understand that certain circumstances occur which may require you
to cancel your reservation at the last minute. Instead of not showing
for your check-in and honoring your reservation, we ask that you
PLEASE let us know AS SOON AS POSSIBLE in the event you do need to
cancel, so we may be able to still rent the condo on a last-minute
basis. This is the only way we can assure the quality and continue
offering discounted rates for our future guests.
and/or No Arrival
the event your flight is canceled or delayed for whatever reason and
you do not arrive on your scheduled day, you will still be
responsible for the entire reservation amount as shown on your
Invoice and Confirmation. Waikiki Ocean View Condos will not be held
responsible for missed nights.
to Contact You
four weeks prior to your check-in date we will contact you to verify
your flight information and and arrival time so we can coordinate
your check-in to the condo. In the event you do not respond to emails
or telephone calls prior to your arrival, we will assume you are not
honoring your reservation and will make your travel dates available
to other guests. Your deposit payment will not be refunded.
one-time, non-refundable $125 plus taxes cleaning fee will be added
for all stays for up to two guests per condo for the one bedroom
taxes cleaning fee for the studio condos), based on two guests
staying in the condo. An additional cleaning fee of $10 per guest
will be added for each additional guest per night. Guests are
expected to leave the condo neat and tidy to avoid additional charges
for major cleaning and damages. An additional cleaning fee will be
charged to your account if the condo is not left neat and tidy after
request for a short stay less than seven nights will be offered if
the check-in date is less than three months in the future. Short
dates will be offered when they fill an acceptable gap in the
reservation schedule as posted online. Please email us your request
do our best to accommodate your stay.
you are planning on flying standby please let us know ahead of time.
Due to the uncertain availability of seats on flights, we will most
likely mail you a set of keys with instructions so you can check
yourself into the condo when you arrive. We will arrange to meet you
the following day to settle any balances on your account. Standby
guest are responsible for the condo fees if you are unable to get on
Tax Code Revisions
added to each booking include General Excise Tax (4.712%) and
Transient Accommodations Tax (10.25%) for a total of 14.962%. This is
the current tax rate and will show as an additional item on your
Invoice. In the event you have a confirmed booking, there is a
possibility your tax amount may change prior to your arrival due to
potential revisions in the Hawaii State Tax Code. Waikiki Ocean View
Condos will not be held responsible in the event there is a change in
the required taxes, and by law must pass this increase onto the
customer. A revised Invoice and Confirmation will be emailed or
mailed to you prior to your arrival in the event such an increase
goes into effect.
to Condo or Contents
are responsible for all damages to the condo and/or its contents and
will be charged for repairs and/or replacement of all items damaged
during your occupancy. We make every attempt to replace broken items
with like or similar items, but in the event an item cannot be
repaired or a part replaced, the guest is responsible for the cost to
replace the entire item.
is no daily housekeeping service. For your convenience, extra linens
and cleaning supplies are provided. Guests are requested to leave the
condos neat and tidy upon departure. Washing of bed linens and towels
prior to departure is not required. Card-operated laundry facilities
are located on each floor in the Marine Surf. The laundry card is
funded by using the machine located in the lobby next to the
mailboxes. The laundry card is provided ($0 balance) and must be
left in the condo when you check-out. A charge of $20 will be debited
from your account if you fail to leave the card or the card is lost.
(Waikiki Banyan and Waikiki Sunset guest will use coin operated
laundry, located on each floor). Our condo buildings do have
sensitive plumbing. Therefore, we ask you only dispose of liquids in
the kitchen garbage disposals. (Do not dispose any solid items such
as rice, fruit peelings, potato skins or any other solids in the
disposal.) Disposals, toilets and tubs are cleared and checked by the
cleaning staff in between guests stays. Do not flush anything other
than human waste and toilet paper in the toilets. If a plumber is
needed to unclog a disposal, toilet, or shower/tub line, guest will
be responsible for the plumber fees.
and Check-out times
time is 3:00 pm and check-out time is 11:00 am unless previous
arrangements have been made. We make every attempt to accommodate
guests promptly upon arrival, but due to scheduling and room
cleaning, there may be a delay in gaining access to your room if
arriving prior to 3:00 pm. We appreciate your understanding. Please
be advised that since this is a private condominium, there is no
storage for your luggage after you check-out. If your travel
arrangements require a late departure and you wish to retain your
luggage in the condo, we suggest you book an additional night's stay.
Please review our Check-out Procedures list which is also posted in
the condo is not booked the night of your departure, we can offer you
a late check-out for half of your nightly rate. Please be advised
that this offer is only good if the condo is NOT booked the night of
your check-out. In the event the condo is booked by another guest,
the late check-out will not be offered and check-out time will remain
at 11:00 am.
condos are located in a residential/hotel building. We kindly ask you
to be respectful of your neighbors in condos surrounding the one you
rent. Quiet hours in the building are from 10:00 pm to 7:00 am. Late
night parties and loud discussions on the lanais after 10:00 pm will
not be tolerated.
the event you plan on renting a car, parking in the buildings is
included with your rental at no additional cost. Please be advised
that the maximum height for any vehicle entering the garage is 6'-2".
When renting a car, particularly a SUV, verify the height with the
rental agency prior to collecting the car. Waikiki Ocean View Condos
accepts no responsibility for damages to any vehicle or loss of
personal items when parked in or entering/leaving the garage. Upon
departure, parking passes must be left inside the condo to avoid a
$150 replacement fee.
you arrive with additional guests over the number of guests quoted in
your original invoice, or additional guests join you during your
stay, you will be charged an additional rate of $10 per day plus tax
per additional guest for the length of their stay in the condo.
Additional cleaning fees of $10 nightly will also be applied.
or Missing Keys
to the high cost of the electronic security keys, any lost security
key will be replaced at a cost of $50.00 each and will be charged to
your account. It is your responsibility to leave all sets of keys,
key fobs or garage keys in the condos when you check-out. In the
event you find a missing key later in your luggage or on your person
and a fee has been charged to your account, you will be credited the
amount less a $10 processing fee once the key is returned. In the
event the locks must be changed, you will be charged $200.
keep a key with you at all times to prevent accidental lockouts. In
the unfortunate event you're locked out of the condo without keys, a
$50 lockout charge will be assessed for someone to come and let you
in your property, regardless of circumstances. It is the
responsibility of all occupants and guests of the condo to verify
when leaving they have their keys, and the door to the condo is
properly closed and locked.
Ocean View Condos uses electronic locks on all our condo locking
doors. Upon entering the 4 digit entry code on the keypad (assigned
at time of confirmation of your reservation), you will get a green
light to turn the handle or deadbolt to open the door.Every time you
depart the condo, you must manually lock the door using the 4 digit
code as they do not automatically lock upon closing. If you receive a
red and green light, please notify us immediately so we can change
the low battery indicator for the lock.
Left in Units
Ocean View Condos cannot be held responsible for personal items left
in rental units. However, we will make every prudent effort to return
items to you, given prompt notification of loss. Please let us know
within 7 days of your departure if you wish for forgotten items to be
returned. We'll ship to you, and ask you to pay the cost of shipping.
Any items not claimed within 14 days will be donated to charity.
to the Condos
continuously upgrade our properties and reserve the right to make
modifications to the interiors as necessary without notice. Updated
photographs will appear on the website after alterations are made to
currently provide free, wired and Wi-Fi high-speed internet access in
all of our condos. The router provides a wired means of connection
and a cable is provided for your use. We also provide wireless
internet access (Wi-Fi) and a network name and password will be
provided upon check-in. Please be advised that we provide this access
point as a courtesy to our customers, but are not able to provide
technical support for your connection. If your laptop is secured with
firewalls and anti-virus software you may have difficulty in
connecting and we suggest you research this issue before you arrive.
currently provide free local and long distance telephone service to
the United States, Canada and Puerto Rico in all our condos. Other
international calls will require a calling card which is not
is the responsibility of each tenant to dispose of his or her
garbage. Trash chutes are located on each floor in the laundry room.
Trash should be removed from the condo upon departure.
Ocean View Condos will not be responsible for accidents that occurred
on or because of rental property. Agent will not be held responsible
for acts of theft or vandalism or damage to guest's personal
Weather and Refund Policy
will not be given for late arrivals or early departures. If
hurricanes or other extreme weather conditions occur and you choose
to leave before the end of your reservation, no refund will be given.
and Age Requirements
maximum number of persons allowed in each property is stated in the
property description and on your Rental Agreement & Confirmation.
Children are counted unless under the age of one (1)year old. This
represents the total number of people allowed to occupy the property
inside or outside, day or night. Hide-a-beds are included in
capacity, but are not recommended for adult use. We are very serious
about maintaining a family atmosphere for the quiet enjoyment of our
guests. We do not rent to groups of teenagers with or without
chaperones regardless of whether the chaperones are parents of one of
the teenagers as our minimum age is 25 years old. Any reservation
made under false pretenses will be subject to forfeiture of advance
payment of rent and deposit, and the party will not be permitted to
check in. Violation of this policy will result in immediate eviction
without refund of rent. We reserve the right to change policies,
prices, descriptions and condo availability without prior notice.